Dhaval Thakkar
1 Followers
19 Jul 2024
Food was ok.
But Service perspective, not at all good.
After paying the bill through MagicPin (which their staff only assisted) they said its done to Mundhwa branch (he could have easily checked earllier itself butno, he mentioned it afterbill was paid)
Then they didn't assist much for refund and said we only have to figure it out. They said they'll assist in all possible ways and the refund would be processed within 30 minutes
And then I paid them the second time
After 4 hours refund wasn't processed, when I looked at the MaggicPin Customer Service, they said Merchant (Kharadi Spice Factory branch) wasn't responding to them.
Post 4 hours I called their branch manager and said he will get it done ASAP.
After 5 hours I called the branch Manager again and he started Rejecting my calls.
Edtremely unprofessional and Unethical behavior.
The bill amount wasn't small. It was 7.5k+
My recommendation would be to avoid as much as possible.